At Accolier Living, we are committed to the responsible development and deployment of artificial intelligence technologies. This document describes our principles, practices, and commitments regarding artificial intelligence governance.
1. GUIDING PRINCIPLES
Transparency
- Residents always know they are interacting with a digital avatar powered by artificial intelligence
- The virtual assistant is clearly presented as an artificial intelligence assistant, not a real person
- We provide clear information about the service's capabilities and limitations
Privacy and Data Protection
- We comply with the General Data Protection Regulation (GDPR) and Spanish legislation
- All data is stored on servers located in the European Union
- We implement encryption in transit (TLS) and at rest for all information
Responsible Use
- Our technology is designed exclusively to enhance the resident experience
- We actively prohibit any use that could result in discrimination or harm
- The service complements, never replaces, professional human attention
2. DATA AND STORAGE
What data we store
| Data type | Description | Authorization |
|---|---|---|
| Conversations | History of interactions between residents and the virtual assistant | Authorized by the residence |
| Residence data | Information about services, schedules, facilities, and configuration preferences | Provided by residence management |
| Resident preferences | Information entered by residence staff to personalize the service | Authorized by the residence |
How we protect data
- Encryption in transit: All communications use HTTPS/TLS protocol
- Encryption at rest: Stored data is encrypted on our servers
- Restricted access: Only authorized personnel can access the systems
- EU servers: All infrastructure is located in the European Union
What we do NOT do with data
- We do not train models: Conversation and residence data is NOT used to train or improve artificial intelligence models
- We do not share with third parties: Data is NOT sold, transferred, or shared with third parties, except when strictly necessary for service provision or by legal obligation
- We do not create commercial profiles: We do not use data for advertising or targeted marketing
3. SHARED RESPONSIBILITY
Accolier Living Responsibilities (BuddyBeam S.L.)
- Develop and maintain the technology securely and responsibly
- Implement technical and organizational security measures
- Comply with data protection regulations as data processor
- Provide management and control tools to the residence
- Notify security incidents as established in the contract
Residence Responsibilities (Client)
- Act as data controller for their residents' data
- Inform residents about the use of artificial intelligence technology in apartments
- Obtain necessary consents when applicable
- Provide truthful and updated information about residence services
- Define the limits and scope of the virtual assistant service
4. SERVICE LIMITATIONS
What Accolier Living is NOT
Our virtual assistant is designed to assist and inform. In no case does it constitute or replace:
- Medical, health, or emergency services
- Therapeutic or psychological care
- Legal or financial advice
- Health or security monitoring systems
- Human staff for critical situations
Nature of artificial intelligence
- The service uses generative artificial intelligence
- Responses are generated in real-time and may contain inaccuracies
- The system is designed to escalate to human staff when it detects situations beyond its scope
5. OVERSIGHT AND CONTROL
Human oversight
- Residence staff can intervene at any time
- Escalation protocols exist for situations requiring human attention
- The administration dashboard allows configuring the service and reviewing usage metrics
Content moderation
- We implement filters to prevent inappropriate or harmful content
- The system is designed to reject requests that violate our usage policies
- We actively monitor to detect and prevent misuse
6. REGULATORY COMPLIANCE
EU Artificial Intelligence Act
Accolier Living is designed to comply with the European Artificial Intelligence Regulation. Our service, when used as intended, does not constitute a high-risk artificial intelligence system.
GDPR and LOPDGDD
We comply with:
- Regulation (EU) 2016/679 (GDPR)
- Organic Law 3/2018 on Data Protection (LOPDGDD)
- Privacy by design and by default principles
7. CONTINUOUS IMPROVEMENT
We commit to:
- Periodically review and update our governance policies
- Stay current with regulatory advances in artificial intelligence matters
- Incorporate industry best practices
- Listen to client and user feedback to improve our processes
8. CONTACT
For artificial intelligence governance inquiries:
BUDDYBEAM, S.L. Email: dpo@buddybeam.app Address: Carrer del Pare Palau, N.º 5, Izquierda, Entresuelo 3, 43001 – Tarragona, Spain